You will have to open up a support ticket to change/reset Google Authenticator.
How to change/reset Google Authenticator?
1. Please submit a ticket with the title “Cannot sign in + Apply to reset Google Authenticator” to support@colodax.com;
2. Please provide the following documents or images and add them in the attachment:
1) Front and back photo of your valid documentation (passport or aadhar card);
2) Photo of you holding your valid documentation and a paper contains these contents: Date of application, your Colodax account information (Nickname, Phone number, Email address) and your request (Bind Google Authenticator of Colodax).
Attention
Make sure the words in the paper are clear and legible and your face is clear.
3. If you have over 10,00,000 INR worth of asset in your account, please add the following additional documents:
a) Proof of current residential address, e.g. property ownership certificate, lease agreement;
b) Records of Email sent by Colodax.
What should I do after submitting the documents?
1. After receiving your ticket, Colodax will audit your documents and confirm your identity in 7 working days;
2. Once your application is verified, Colodax will send you an Email under account support@colodax.com for resetting Google Authenticator. By clicking the link in Email, you can sign in again to your account using your Email and sign-in password and bind a new Google Authenticator under the instruction.
Attention
Please make sure the Email was sent by support@colodax.com. The Email will be valid in 24 hours, please finish binding in time or you might need to contact Colodax again for a new Email.