By signing in to your Colodax account, you can change your Mobile number at [Profile Information] - [Security].
How to change Mobile?
1. Click [Change] Mobile;
2. Enter 2FA code and submit;
3. Enter Email verification code for confirmation;
4. Enter the new Mobile number to submit change.
If you have NOT yet bound Google Authenticator or failed to sign in due to SIM card/mobile device loss/malfunction, please contact Colodax and apply to bind Google Authenticator so you can sign in to your account using 2FA code and change your mobile number.
How to apply for binding Google Authenticator?
1. Please submit a ticket with the title “Cannot sign in + Mobile + Apply to bind Google Authenticator” to Colodax support;
2. Please provide the following documents or images and add them in the attachment:
a) Front and back photo of your valid documentation (passport or aadhar card);
b) Photo of you holding your valid documentation and a paper contains these contents: Date of application, your Colodax account information (Nickname, Phone number, Email address) and your request (Bind Google Authenticator of Colodax).
Attention
Make sure the words in the paper are clear and legible and your face is clear.
3. If you have over 10,00,000 INR worth of asset in your account, please add the following additional documents:
a) Proof of current residential address, e.g. property ownership certificate, lease agreement;
b) Records of Email sent by Colodax.
What should I do after submitting the documents?
1. After receiving your ticket, Colodax will audit your documents and confirm your identity within 7 working days;
2. Once your application is verified, Colodax will send you an Email under account support@colodax.com for binding Google Authenticator.
Attention
Please make sure the Email was sent by support@colodax.com.The Email will be valid in 24 hours, please finish binding in time or you might need to contact Colodax again for a new Email.