Colodax is a highly secure, stable and efficient digital coin exchange for global users: Adoption of HTTPS and 2-Factor authentication available for dual protection; Cold wallet storage and multi-signature strategy guarantee asset safety; Collaboration with world top security team provide full-dimension protection.
Colodax strongly encourages all our users to complete multiple security settings to guarantee full-dimension protection for his or her Colodax account.
Sign-in Password
When setting your sign-in password for the first time, please choose a strong password (such as a combination of upper and lower case letters, numbers and characters). You can also generate a string of complex and unique password with Password apps (1Password, LastPass etc). Once saved, these apps will help you fill in passwords automatically when signing in and protect you from phishing.
If you do not want to use these apps for password storage, please make sure that your Colodax account is using a unique and highly secured password that is different from those you used on any other websites, ESPECIALLY NOT the same password as your Email account.
How to store my passwords?
You can install the following apps on your computer or mobile devices for password management:
1Password: https://1password.com/
LastPass: https://www.lastpass.com/
Attention
Please do NOT share your passwords with anyone under any circumstances and Colodax staff will NEVER ask you for your passwords.
Two-Factor Authentication (2FA)
To level up your account security, Colodax encourages all users to bind TOTP (such as Google Authenticator) and Mobile to your account.
Sign up via Email
Your registered Email is a vital connection between you and your Colodax account and please use a secure Email to sign up your Colodax account. It would be a good idea to apply for a new Email solely for Colodax registration. After signing up, you can change your Email address as you wish.
Attention
Please make sure that your Colodax account is using a unique and highly secured password that is different from those you used on any other websites, ESPECIALLY the same one as your Email account.
Mind your sign-in notification
For your account security, we will send you an Email notification every time you sign in to your Colodax account. If your account has been signed in in city/region or via device/VPN which you do not recognize, please change your sign-in password or contact Colodax support.
Bookmark https://www.colodax.com
Bookmark https://www.colodax.com in your browser for your account security and double check the URL before signing in.
Be aware of Phishing
1. Check and confirm URL https://www.colodax.com; Bookmark the website or enter website manually
2. Install reliable antivirus softwares in your computer or mobile devices and update regularly
3. We confirm that support@colodax.com is the ONLY official Email address we use for customer services
4. Avoid clicking links or opening attachments in emails and contact us via Ticket or support@colodax.com right away to confirm your account status
Save official customer support as Contact
Colodax will NEVER ask for your account info (including password and 2FA code) or remote access to your computer.
Email: support@colodax.com
Ticket: https://colodax.freshdesk.com/support/tickets/new
Please contact us via the methods mentioned above if your account was unfortunately lost due to phishing sites or email. During the period, you can apply to freeze your Colodax account (Only available for signing in, unable to trade, deposit or withdraw when frozen) and recover it when your account is found.